Payment and Cancellation Policies – Terms and Conditions. By completing and confirming the payment, via web (Credit Card or Paypal) you have accepted all our Payment and Cancellation Policies, Terms and Conditions. These terms are provided to you via email at the point of service request.

Customers without a reservation will not be able to board the shuttles, nor participate in the tours or any of our other services – even if space is available. If we are unable to process or confirm your payment, we will not be able to offer you the services you have booked.

We do not accept cash payments; All our operations and reservations are made in advance.

We require a full receipt of payment in order to send our drivers to any of the reserved pickup locations. This also applies to excursions, transfers to Tours and other excursions.

Cancellations or modifications must be received by email or WhatsApp; 2 days before the date of service. A full refund will be made. Cancellations or modifications received less than 24 hours before the arrival date will require payment of 100% of the total cost of the service as a penalty. No refund will be made.

What happens if my flight is early or delayed? As long as you provide your flight number when booking your airport shuttle, our Meet & Greet service will allow us to track your flight. This means that we will track your flight and adjust the pickup time if necessary.

After your flight lands, the driver will wait for 60 minutes. This gives you plenty of time to go through security, collect your luggage, and head to the arrivals area to meet your driver.

If your flight is modified or cancelled, you must inform us of the new arrival time so that we will be there for your arrival. Simply put, if for any reason the airline changes your arrival date and time, it is your responsibility to let us know the new arrival information (Flight Number / Arrival Time Time). If you cannot find our representative and/or driver, you must contact us. Any claim must be received by email within 24 hours of the time and date of the reserved service. We are not responsible for claims received more than 24 hours from the date and time of the booked service.

Reconfirmation of the service the day before by email or WhatsApp. If your service is an Arrival at the airport the day before your service, we will send you a photo of the welcome sign, which you should look for when leaving the airport. If your service is a departure from a hotel the day before, we will ask you to send us the number so that our drivers can look for you at reception by name and room number.

This way, you will have an idea of ​​what to look for, and you will receive by email or WhatsApp, our driver will have all the details of your transfer. What is included in the price?

If you book the airport pickup service, the prices also include the Meet & Greet service, which means we will follow your flight and wait for you 60 minutes after your flight lands. If you book a shuttle service that goes to the airport (or anywhere else), your driver will meet you 15 minutes after the scheduled pickup time. You may have to pay an additional fee for special requests or any changes you make to your trip. In the case of private services, the client can request stops for food, sightseeing or a transfer. A private service is the fastest and most direct way to travel.

What you can expect from our team and the booking process:

-Immediate response to all emails you send us

-Bottle of water for each passenger upon arrival

-Instant confirmation of your reservation

-Assistance service 24 hours -10 years of experience in the tourism sector

-Professional drivers

-All vehicles are insured and certified by the Costa Rica Tourism Institute.